Voice AI can slip up by mishearing or guessing, leading to wrong answers that...

https://wiki-club.win/index.php/How_Do_I_Decide_What_the_Source_of_Truth_Is_for_Each_Claim_Type%3F

Voice AI can slip up by mishearing or guessing, leading to wrong answers that frustrate customers. A practical way to catch errors early is using a simple readback—like repeating an order ID aloud to confirm it’s correct before processing