Voice AI can mess up answers when it misunderstands or guesses without real...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation