Voice AI can give wrong answers when it misunderstands requests or pulls...

https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation