Mobile AI voice agents let customers explain issues aloud, handle routine...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

Mobile AI voice agents let customers explain issues aloud, handle routine requests, and pass context to a person—no menu tree or scripted chat. Gartner predicted 80% of customer service organizations would use generative AI by 2025 to improve productivity