Listen before offering fixes, and suggest one small step, like sitting together...

https://www.bookmarking-jet.win/start-by-listening-without-rushing-to-fix-things-ask-what-would-help-today-1

Listen before offering fixes, and suggest one small step, like sitting together while they call for support. Say, “I’m here, and we can take this one step at a time.” Keep kind boundaries. Trust can take more than one conversation.