AI voice agents are changing phone support by improving how quickly they...

https://rileysnewcolumn.readspirex.com/posts/what-should-be-in-the-transcript-sent-to-a-human-agent-on-transfer

AI voice agents are changing phone support by improving how quickly they respond, known as end-to-end latency, and by allowing customers to speak over the system using barge-in. These features help calls feel more natural and efficient